Return Policy

All sales are final unless the return terms below apply. We do not offer refunds.

14-Day Return Window

Items may be returned within 14 days of delivery for store credit only. To qualify, items must be unworn, unwashed, and in the same condition you received them, with any original tags attached.

Store credit is issued once we receive and inspect the returned item, typically within 3-5 business days. Credit is issued as a gift card code for the purchase amount (shipping costs are not included).

Final Sale Items

The following are not eligible for return and are final sale:

• One-of-a-kind vintage pieces
• Sale and clearance items

Because most of our inventory is vintage and one-of-a-kind, please review sizing and photos carefully before purchasing. If you're unsure whether a specific piece qualifies for return, check the product page or reach out before you buy.

How to Start a Return

Email judy@vaultno5.com with your order number and the item(s) you'd like to return within 14 days of delivery. We'll confirm eligibility and send you the return address.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as we aren't responsible for items lost in transit back to us.

Damaged or Incorrect Items

If an item arrives damaged or you received the wrong item, contact us at judy@vaultno5.com within 48 hours of delivery with photos. We'll make it right.