Shipping Policy

Processing Time

Orders are processed and shipped within 3-5 business days of purchase. Since every piece is one-of-a-kind vintage, we're carefully inspecting and packing each item by hand, not pulling from a warehouse shelf. Processing time does not include weekends or holidays.

Shipping Rates

Shipping costs are calculated at checkout based on your order's weight and destination. You'll see the exact cost before you pay.

Shipping Area

We currently ship within the United States only.

Order Tracking

You'll receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking information to update after you receive it.

Delivery Times

Delivery time depends on the shipping method selected at checkout and your location. Once an order leaves our hands, delivery timing is controlled by the carrier, not us.

Shipping Address

Please double-check your shipping address at checkout. We ship to the address provided on the order and aren't able to redirect a package once it's in transit. We're not responsible for orders delayed or lost due to an incorrect address entered at checkout.

Lost, Stolen, or Damaged Packages

We package every order carefully, but once a package is handed off to the carrier, it's outside our control. If your order arrives damaged, or doesn't arrive at all, contact us at judy@vaultno5.com within 48 hours of the delivery date (or expected delivery date) with your order number so we can look into it with the carrier.

Questions

Email judy@vaultno5.com with any shipping questions before or after you order.